首页|Towards a Theory Based Identification of Influencing Factors for the Design of Mobile Services

Towards a Theory Based Identification of Influencing Factors for the Design of Mobile Services

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The planning and development process of mobile services is highly dynamic due to emerging technologies and a high speed of innovation。 In the planning process a comprehensive analysis of the relevant influencing factors on the design of mobile services is necessary。 As a fundamental basis， there is a need for a scientific discussion about how to identify a balanced set of relevant influencing factors。 This paper examines the contribution of different scientific approaches for a systematic identification of influencing factors。 By combining different scientific approaches a theory based classification is derived in a two step process。 The classification is evaluated using an inductive procedure。 The paper shows that with a few specific constraints taken into consideration a theory based identification of influencing factors is applicable。

influencing factorsmobile servicessituation dependencyend-user's acceptanceservice engineering

Michael Amberg、Jens Wehrmann、Ralf Zimmer

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Business Information Technology, FAU Erlangen Nuernberg Lange Gasse 20, 90403 Nuernberg, Germany

International Conference on Cybernetics and Information Technologies, Systems and Applications(CITSA2004) and 10th International Conference on Information Systems Analysis and Synthesis(ISAS2004) vol.1

Orlando,FL(US)

International Conference on Cybernetics and Information Technologies, Systems and Applications(CITSA2004) and International Conference on Information Systems Analysis and Synthesis(ISAS2004) vol.1; 20040721-25; Orlando,FL(US)

P.263-268

2004