A STRUCTURAL EQUATION MODELING APPROACH TO INVESTIGATING THEEFFECTIVE IMPLEMENTATION OF QUALITY IMPROVEMENT INITIATIVES IN SERVICE OPERATIONAL ENVIRONMENTS

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外文摘要：Using a structural equation modeling approach， the dynamic relations impacting the effective implementation of quality improvement initiatives in service organizations are examined。 The results clearly demonstrate the direct operational gains and indirect strategic gains due to the effective implementation of the studied quality improvement initiatives。

外文关键词：

quality improvement initiativesservice industriesstructural equation modeling

作者：

Mahmoud M. Yasin、Mario Augusto、Jafar Alavi、Joao Lisboa

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作者单位：

Decision Sciences Institute

会议名称：

Decision Sciences Institute Annual Meeting

会议地点：

Phoenix,AZ(US)

会议母体文献：

38th Annual Meeting of the Decision Sciences Institute 2007

页码：

P.2094-2099

出版时间：

2007