首页|Can Visible Cues of Search Results Tell Vendors' Reliability?

Can Visible Cues of Search Results Tell Vendors' Reliability?

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A search engine provides two distinct types of results, organic and paid, each of which uses different mechanisms for selecting and ranking relevant Web pages for a query。 For an e-commerce query, vendors represented by websites in these organic and paid results are expected to have varying reliability ratings, such as a satisfactory or unsatisfactory score from the Business Bureau (BBB) based on overall customer experiences。 In this paper we empirically examine how vendors' reliability ratings in BBB are associated with cues (such as type of result, relative price, number of sites selling the product) that can be observed or derived from search results, and further we attempt to predict vendors' BBB reliability ratings using those cues。

reliability predictiontrustpaid resultsorganic results

Zhongming Ma、Olivia R. L. Sheng、Gautam Pant、Alicia Iriberri

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Computer Information Systems Department California State Polytechnic University, Pomona

Department of Operations and Information Systems, The University of Utah

School of Information Systems and Technology Claremont Graduate University

Americas conference on information systems;AMCIS 2009

San Francisco, CA(US);San Francisco, CA(US)

15th Americas conference on information systems 2009

966-973

2009