User experience Heuristics for National Park Websites

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原文链接

NETL

外文摘要：A national park website extends (in certain way) a physical national park。 It does not have a physical location so its elements and information can be appreciated from anywhere in the world。 Usability is a well-known concept， for decades。 User experience (UX) is a broader concept that encompasses usability。 The usability and UX evaluation are important tasks to perform when developing any kind of websites。 In this regard it is important to evaluate whether a national park website is intuitive， easy to use， and allows users to complete their objectives。 National park websites have their own features that differentiate them from other systems， so it is necessary to use a set of appropriate heuristics for these types of websites。 The article presents a set of 14 heuristics to evaluate the UX of national park websites。 The heuristics were developed using the methodology proposed by Quinones et al。 To validate and refine the UX heuristics for national park websites， we performed two iterations。 In the first iteration the heuristics were validated through heuristic evaluation and expert judgment (survey)， while in the second iteration the heuristics were validated through user tests (co-discovery and focus group)。 Based on validation results， we concluded that the proposed set of heuristics are effective。

外文关键词：

National park websitesUser experienceUsabilityHeuristics

作者：

Dania Delgado、Daniela Zamora、Daniela Quinones、Cristian Rusu、Silvana Roncagliolo、Virginica Rusu

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作者单位：

Pontificia Universidad Catolica de Valparaiso, Valparaiso, Chile

Universidad de Playa Ancha, Valparaiso, Chile

会议名称：

International Conference on Social Computing and Social Media;International Conference on Human-Computer Interaction

会议地点：

Copenhagen(DK)

会议母体文献：

Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing

页码：

193-204

出版时间：

2020

DOI：

10.1007/978-3-030-49576-3_14