The tertiary public hospital plays a mainstay role in the medical service system of our country.As an important part of the medical service of the tertiary public hospital,the outpatient service plays a vital role in the development of the hospital.Outpatient service is the most important link for patients to contact medical service,and its service quality directly affects patients'medical experience.At present,the quality of out-patient services in our tertiary public hospitals is constantly improving,but there are still some problems in terms of service process,diagnosis and treatment process,medical environment and intelligent out-patient service.This article combines the investigation and analysis of outpatient services in a tertiary public hospital in Anhui Province,and proposes corresponding improvement suggestions,providing a certain reference for improving the quality of outpatient services in tertiary public hospitals.
outpatient servicetertiary public hospitalsprocess optimizationquality improvement
NETL
NSTL
万方数据
