Design and implementation of an emergency operations manual aligned with emergency response processes
To enhance the efficiency of emergency response by professionals,we propose a guideline and framework for an emergency operations manual rooted in the core processes of emergency planning.The manual features a modular page design,with each module dedicated to a specific operational process.A visual approach is employed to facilitate guidance through critical processes such as incident reporting,information dissemination,emergency response,and post-incident management.In terms of content,the manual has been optimized using the Incident Command System(ICS)series of resource management forms,seamlessly integrating record-keeping and archiving functionalities.It employs a card-scheduling method for open and flexible management and deployment of emergency resources.The effectiveness of the emergency operations manual was assessed through surveys and comparative experiments.The results indicated that the manual received exceptionally positive feedback in five key areas:innovation,operability,comprehensiveness,applicability,and understandability.Experts rated the manual highly,achieving a positive feedback rate of 99.48％.In quantitative assessments,the manual averaged 94.46 points across these five characteristics,which aligns closely with the qualitative analysis.In the efficiency assessment,comparative trial results revealed that the time difference in incident type analysis between Group A and Group B was not significant,with both groups functioning within a range of 3-8 s.However,during the incident level assessment,Group A averaged 15.6 s,while Group B took an average of 54.8 s.The disparity in response procedure initiation times was even more pronounced,with Group A averaging 5.1 seconds compared to Group B's 49.1 s.In the subsequent two stages,members of Group B without professional backgrounds took significantly longer than their counterparts with professional backgrounds,while this difference was not evident in Group A.In contrast to traditional emergency plans,the manual utilizes visual aids such as symbols,labels,colors,and codes,which reduce inefficiencies associated with flipping through documents,locating text,and comparing content.This enhancement promotes greater continuity in response actions.Overall,the total average usage time reduced from 110.2 s to 25.2 s,representing a decrease of 77.16％across the three experimental stages.
public safetyemergency plandisposal processemergency operations manual
万方数据
维普
