The introduction of the 5GAP mod-el in the field of archive utilization service is of great significance for archives to examine service quality and promote the construction of archive utilization service system with high quality.Based on the necessity and feasibility analysis of apply-ing the 5GAP model to archives to improve ser-vice quality,the main contents of the 5GAP mod-el of archive service quality are explained from five dimensions:perception gap,standard gap,ex-ecution gap,publicity gap,and expectation gap.Based on the actual needs of the construction of archive utilization system,practical strategies for overcoming the gap in archive service quality are summarized and proposed:adhere to user-cen-teredness,strengthen system construction,strengthen service support,innovate publicity methods,and actively improve services.
ArchivesService quality5GAP modelArchive utilization service
万方数据
维普
