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智慧居家养老服务用户使用意愿影响因素研究

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为探析影响老年用户对智慧居家养老服务使用意愿的因素,基于UTAUT模型、信任理论、感知风险理论与相关文献,提出研究假设,通过调研收集数据,运用AMOS26.0构建结构方程模型,进行假设检验.结果显示,绩效期望、努力期望、社会影响、便利条件、感知信任正向影响老年人使用智慧居家养老服务的意愿;感知风险负向影响老年人使用智慧居家养老服务的感知信任与使用意愿;感知信任在感知风险与使用意愿之间起部分中介作用.结合研究结论,提出丰富智慧居家养老服务内容、推动服务适老化、扩宽宣传渠道、创造便利条件、完善保障体系五方面建议,以期提升智慧居家养老服务用户的使用意愿.
Research on the Influencing Factors of Users' Willingness to Use Smart Home Elderly Care Services
In order to explore the factors affecting elderly users' willingness to use smart home care services, based on UTAUT model, trust theory, perceived risk theory and related literature, research hypotheses were proposed. Data were collected through investigation, and structural equation models were constructed by AMOS26.0 to test hypotheses. The results showed that performance expectation, effort expectancy, social influence, facilitating conditions of facilities, and perceived trust positively affected the elderly' s willingness to use smart home care service. Perceived risk negatively affects the elderly' s perceived trust and willingness to use smart home care services. Perceived trust plays a mediating role between perceived risk and willingness to use. Combined with the research conclusions, the paper puts forward five suggestions of enhancing the willingness of users of smart home elderly care service:enriching the content of smart home elderly care service, promoting the aging of service, expanding publicity channels, creating convenient conditions, and improving the security system.

smart home elderly care serviceselderly userswillingness to useinfluencing factors

孙长智、赵艳蕊、武长奥

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长春工业大学 公共管理学院,吉林 长春130012

智慧居家养老服务 老年用户 使用意愿 影响因素

2024

长春师范大学学报
长春师范学院

长春师范大学学报

CHSSCD
影响因子:0.312
ISSN:1008-178X
年,卷(期):2024.43(3)
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