Technological Expectations and Relational Imaginations of Young Users Towards Companion Chatbots:a Micro-Perspective Study Based on the Design Interview Method
As a core technology of the fourth Industrial Revolution,artificial intelligence is set to profoundly impact social life.The study aims to explore the practical expectations and relational imaginations of young people towards companion chatbots in an era of technological transformation.Based on the design interview method,30 young users were invited to engage with a companion chatbot product for one week,after which their feedback was collected through in-depth interviews.The findings reveal that young users'technological expectations for companion chatbots are primarily centered around two roles:as"communication agents"and as"technical mediators".The former reflects a demand for the chatbot to achieve a"form and spirit"balance in human-like interaction,while the latter emphasizes the need for the chatbot to function as a versatile connectivity facilitator.In terms of relational expectations in human-machine interaction,young users'pursuit of identity differentiation and collaborative rule-building with the chatbot reflects a heterogeneous characteristic that differs from traditional interpersonal relationships.The study of technological expectations and relational imaginations of young users towards companion chatbots not only offers practical insights into the design and development of companion chatbots,but also provides theoretical contributions to the exploration of human-machine relational imagination and interaction practices.
chatbotstechnological expectationmental healthhuman-machine communication
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