Research on the Factors Influencing the Quality of Whole-process Consulting Services Based on Grounded Theory
In order to enhance the quality of whole-process consulting services and improve the status of supervision in China,the influencing factors are explored from the perspective of supervision transformation. Based on the grounded theory,taken the transformation of supervision to the whole process consultation as the entry point,the three-level coding is carried out and the core category is extracted. On the basis of the TOE theory,the human capital factor is introduced to construct the THOE theoretical analysis framework that affects the quality of the whole process consultation service. The results show that technical factors,hu-man capital factors,organizational factors and environmental factors have a significant impact on the service quality of whole-process consulting. The influencing factors of the whole-process consulting service quality are clarified to provide theoretical references for enterprises to carry out whole-process consulting and im-prove their service quality.
grounded theorywhole-process consultationquality of serviceinfluencing factorsupervision transformationTOE analytical framework
万方数据
维普
