In order to enhance the quality of whole-process consulting services and improve the status of supervision in China,the influencing factors are explored from the perspective of supervision transformation. Based on the grounded theory,taken the transformation of supervision to the whole process consultation as the entry point,the three-level coding is carried out and the core category is extracted. On the basis of the TOE theory,the human capital factor is introduced to construct the THOE theoretical analysis framework that affects the quality of the whole process consultation service. The results show that technical factors,hu-man capital factors,organizational factors and environmental factors have a significant impact on the service quality of whole-process consulting. The influencing factors of the whole-process consulting service quality are clarified to provide theoretical references for enterprises to carry out whole-process consulting and im-prove their service quality.
关键词
扎根理论/全过程咨询/服务质量/影响因素/监理转型/TOE分析框架
Key words
grounded theory/whole-process consultation/quality of service/influencing factor/supervision transformation/TOE analytical framework
维普
万方数据