Building bidirectional digital channels between governments and citizens
The primary-level governance is the foundation of the national governance system,protecting the security of citizens and ensuring the stability of a country.However,given the increasingly complex settings of a city,the communication between citizens and government is not efficient enough anymore,causing heavy work load to grass-root officers and also bringing trouble to citizens.To address this issue,we propose a digital bidirectional channel between the government and citizens of a city,which consists of several configurable components.The channel enables government officers to deploy online applications for dealing with different issues,flexibly and efficiently,through a very simple setup process.It also creates standard data resources that are connected to each other and can be shared among different applications as a production factor.Thus,citizens do not need to fill the same information in different online forms repetitively.
national governance systemsocial governanceprimary-level governancegovernment-citizen communicationdata resources systemdata element