首页|医院档案服务平台用户持续使用意愿影响因素研究——基于六安市医院档案信息化建设现状

医院档案服务平台用户持续使用意愿影响因素研究——基于六安市医院档案信息化建设现状

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文章基于TAM模型、D&M模型及信任理论构建了医院档案服务平台用户持续使用意愿模型,并以六安市内几家主要医院为实例展开实证研究,通过数据分析和模型检验得出结论:感知有用性、感知易用性、感知信任与用户使用医院档案服务平台的使用意愿正相关,医院档案服务平台的系统质量对感知易用性存在正向影响,系统质量、服务质量、感知易用性与感知信任对感知有用性均有正向影响.据此提出提高医院档案服务平台用户持续使用意愿的系统改进建议.
Research on the Influencing Factors of User Continuance Intention of Hospital Archives Service Platform:A Case Study of Hospital Archives Informatization Construction in Lu'an
Based on the TAM model,D&M model and the trust theory,this paper constructs a model of users'continuous use intention of the hospital archives service plat form,and takes several major hospitals in Lu'an city as an example to carry out an empirical study.Through data analysis and medel testing,it is found that perceived usefulness,perceived ease of use and perceived trust are positively correlated with users'willing-ness to use the digital service platform of hospital archives.The system quality of the digital service platform has a positive impact on perceived ease of use.System quality,service quality,perceived ease of use and perceived trust have a positive impact on perceived usefulness.It's advised that we increase user's continu-ance intention of hospital archives service platform.

Hospital archivesArchives service platformArchives informatizationContinuance intentionTechnology acceptance intention

李越、郭朗睿

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六安市人民医院,安徽 六安 237000

江苏嘉图网络科技股份有限公司,江苏 苏州 215000

医院档案 档案服务平台 档案信息化 持续使用意愿 技术接受模型

2024

档案时空
湖南省档案局,湖南省档案学会

档案时空

CHSSCD
影响因子:0.119
ISSN:1672-3627
年,卷(期):2024.(3)