A Study on Evaluating the Quality of Intelligent Services in Comprehensive Archives:A Case Study of Qingdao Municipal Archives
Qingdao Municipal Archives was selected as the research object to evaluate the quality of intelli-gent archives services.It is found that Qingdao Municipal Archives has developed relatively better in terms of information content and information technology of intelligent services,while further improvement is needed in terms of information people and information environment.The service presentation of the information content of Qingdao Municipal Archives'intelligent service,the interactive effectiveness of information technology,the archival staff of the information people,and the external environment of the information environment are the main factors that restrict the further development of Qingdao Municipal Archives'intelligent service.A-mong them,personalized and humanized services by the archival staff of information people,the empathy of service presentation,the user-friendliness of the information technology platform,and the governmental regu-lations in the external environment are the key influencing factors.
Integrated archivesIntelligent serviceQuality evaluationQingdao Municipal Archives
NETL
NSTL
万方数据
