Traditional power customer service systems often rely on manual judgment,which is not only inefficient but also susceptible to human factors,leading to unstable service quality. With the development of technology,intelligent customer service systems are gradually emerging. Electric power intelligent customer service systems that use voice emotion recognition technology can help machines understand and recognize the emotional information contained in human speech,providing more personalized and intelligent services. Based on this,the application of speech emotion recognition technology in the power intelligent customer service system is analyzed,aiming to provide new ideas and methods for the optimization and upgrading of the power intelligent customer service system,and promote the application and development of speech emotion recognition technology in the power industry.
关键词
电力智能客服系统/语音情感识别/服务质量
Key words
electric power intelligent customer service system/speech emotion recognition/service quality
维普
万方数据