Research on the Design of Voice Customer Service System Based on Virtual Digital Person
Combined with virtual digital human technology,an intelligent voice customer service system with speech recognition,semantic understanding,dialogue management and speech synthesis is designed. It employs pre-trained models,knowledge graphs,and variational autoencoders. These technologies improve voice interaction accuracy and personalized service. The system has modules for speech recognition,dialogue management,and speech synthesis. Experiments show that the system excels in speech recognition,intent recognition,task completion,and speech naturalness. In real-world use,it improves user satisfaction and problem resolution,showing great potential.
virtual digital humanvoice customer servicesmart conversation system
万方数据
维普
