Research and Application of the Evaluation System of the Service of Power Supply Enterprises
Based on the exploration of the long-term service experience of grass-root power supply enterprises, an evaluation model for the service rendered by power supply enterprises was developed according to related standards. The model was adjusted and weighed with external evaluation of a third party. The evaluation system thus established is more complete, more practical and better reflects customers＇ needs and helps to realize quantitative assessment of the service of power supply enterprises. With this service evaluation system, the power supply company is able to accurately locate the short-board power supply services, timely work out improvement measures, and raise customer satisfaction. Good economical, ecological and social benefits have been achieved since the implementation of the system.
power supply enterprisesservicesevaluation systembenefits
NETL
NSTL
万方数据
维普
