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基于模糊层次分析法的节能服务公司服务质量评价

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为促进合同能源管理模式的实施,针对我国合同能源管理发展中节能服务质量评价方面出现的问题,构建了节能服务公司的服务质量评价指标体系,并基于模糊层次分析法提出一种评价模型,以解决目前存在的无成熟的服务标准、能源管理合同规范等问题,促进合同能源管理的持续健康发展。
Service Quality Evaluation on Energy Management Company Based on Fuzzy Analytic Hierarchy Process
In order to promote smooth implementation of the energy management contract (EMC) projects, based on the existing problems of energy service quality evaluation in the process of implementing the EMC, this paper creates an evaluation index system for energy management companies. It also proposes an evaluation model based on fuzzy analytic hierarchy process (FAHP) to address issues such as lack of well-made service standard and good energy management contract specifications and promote healthy and sustainable development of the energy management contract.

energy management contractenergy management companyservice quality evaluationfuzzy analytic hierarchy process

崔和瑞、张如玉

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华北电力大学经济管理系,河北保定071003

合同能源管理 节能服务公司 服务质量评价 模糊层次分析法

2012

能源技术经济
国网能源研究院,湖南省电力公司,中国电力财务有限公司

能源技术经济

ISSN:1674-8441
年,卷(期):2012.24(5)
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