In the process of implementing lean heating,it is difficult for heating enterprises to accurately ob-tain user needs and pay little attention to user experience due to the complexity of the environment and the di-versity of user needs.In order to help enterprises establish a better service process,obtain accurately user needs,allocate effectively limited resources and improve user satisfaction,the weight of heating user needs is determined through fuzzy analytic hierarchy process(FAHP)based on the needs of heating users and surveys and questionnaires.A house of quality model is established based on QFD,the weight of the elements of en-terprise heating demand is obtained according to the matrix of the correlation degree between the user demand and design demand,and the demand described by users is transformed into enterprise heating demand.
关键词
精益供热/质量功能展开(QFD)/供热用户需求/模糊层次分析法(FAHP)
Key words
lean heat supply/quality function development/heating user demand/fuzzy analytic hierarchy process
维普
万方数据