Design and Implementation of On-Site Evidence Collection Micro Application for Customer Demands
Based on the pain points of customer service at State Grid Shanghai Pudong Power Supply Company 95598,this paper constructs an informationization auxiliary support tool for on-site demand forensics,supporting the online transmission of on-site images,audio and video,and other information to the system.Based on this,ef-fective management of unstructured on-site documents for work orders is carried out,effectively solving the man-agement difficulties in the construction process of customer demand on-site forensics projects.
mobile applicationselectricity marketing servicescustomer demandspower supply company
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