Based on the pain points of customer service at State Grid Shanghai Pudong Power Supply Company 95598,this paper constructs an informationization auxiliary support tool for on-site demand forensics,supporting the online transmission of on-site images,audio and video,and other information to the system.Based on this,ef-fective management of unstructured on-site documents for work orders is carried out,effectively solving the man-agement difficulties in the construction process of customer demand on-site forensics projects.
mobile applicationselectricity marketing servicescustomer demandspower supply company
NETL
NSTL
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