Enhancing Customer Service Quality Through Innovative Application of Business Electronic Archives
With the continuous advancement of information technology,the digital transformation of enterprise ar-chives management has become imperative.This paper summarizes the specific practices of the digital platform for business electronic archives at Shibei Power Supply Company of State Grid Shanghai Municipal Power Com-pany,deeply explores the value of electronic archives,and facilitates the enhancement of customer service qual-ity.The aim is to explore beneficial approaches towards digitizing,automating,and intelligently managing ar-chives,and to provide valuable insights for the comprehensive promotion of the"single set"archive management model.
digital transformationbusiness electronic archivessingle setcustomer service
NETL
NSTL
万方数据
