创新营业电子档案应用,提升客户服务品质
Enhancing Customer Service Quality Through Innovative Application of Business Electronic Archives
杨翼 1闵景业1
作者信息
- 1. 国网上海市电力公司市北供电公司,上海 200072
- 折叠
摘要
随着信息技术的不断发展与进步,企业档案管理的数字化战略转型势在必行.通过总结国网上海市电力公司市北供电公司营业档案电子化平台创新应用试点的具体实践,深度挖掘电子档案价值,旨在助力提升客户服务品质,为档案工作实现数字化、智能化、智慧化管理作出有益探索,并为全面推广"单套制"档案管理模式提供经验借鉴.
Abstract
With the continuous advancement of information technology,the digital transformation of enterprise ar-chives management has become imperative.This paper summarizes the specific practices of the digital platform for business electronic archives at Shibei Power Supply Company of State Grid Shanghai Municipal Power Com-pany,deeply explores the value of electronic archives,and facilitates the enhancement of customer service qual-ity.The aim is to explore beneficial approaches towards digitizing,automating,and intelligently managing ar-chives,and to provide valuable insights for the comprehensive promotion of the"single set"archive management model.
关键词
数字化转型/营业电子档案/单套制/客户服务Key words
digital transformation/business electronic archives/single set/customer service引用本文复制引用
出版年
2024
NETL
NSTL
万方数据