How to develop user relationship management is an inevitable challenge in the modernization of university libraries.Peking University Library recognizes users as a key element for the sustainable de-velopment and has been proactively advancing user relationship management based on user trust since 2018.Guided by a strategic approach emphasizing practical implementation,active participation,tangible bene-fits,trust,and collective effort,the library has achieved certain results in building mutually trusting,deeply collaborative,and long-lasting friendly relationships with its users.This paper summarizes Peking University Library's exploration and practice to user relationship management grounded in the trust theory.
Peking University LibraryTrustUser RelationshipRelationship Management
NETL
NSTL
维普
万方数据
