Strengthening User Relationship Management to Enhance Library Service Quality—Taking Southeast University Library as an Example
"User-centered"is the core concept of library services.Based on the theory of user relation-ship management,the Library of Southeast University carries out the practical exploration of user relation-ship management,subdivides the user groups,grasps the demand,and establishes the strong interactive relationship with the users through multiple channels,it has achieved good results in the aspects of user participation and user benefit,and it is expected to provide helpful reference to the user services of universi-ty libraries.
University Library UsersUser Relationship ManagementLibrary Service Quality
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