Compass of Academic Library Modernization(CALM)Report on User Relationship Management
Jointly formulated by the Steering Committee for Academic Libraries of China(SCAL)and Peking University Library,the Compass of Academic Library Modernization(CALM)Report on User Re-lationship Management establishes a theoretical framework for managing user relationships in academic li-braries.Based on questionnaires distributed to medium and large-scale academic libraries nationwide,the report systematically analyzes the current state of library-user relationship management.It delves into vari-ous dimensions such as user benefit,user trust,user participation and overall progress and the development trends of user relationship management in university library.The report further encapsulates the evolving trends in library-user relationship management,focusing on aspects such as strategic planning,service expansion,trust building,and user engagement.It serves as a valuable guide for fostering and evolving the relationships between academic libraries and their users.
NETL
NSTL
万方数据
维普
