Jointly formulated by the Steering Committee for Academic Libraries of China(SCAL)and Peking University Library,the Compass of Academic Library Modernization(CALM)Report on User Re-lationship Management establishes a theoretical framework for managing user relationships in academic li-braries.Based on questionnaires distributed to medium and large-scale academic libraries nationwide,the report systematically analyzes the current state of library-user relationship management.It delves into vari-ous dimensions such as user benefit,user trust,user participation and overall progress and the development trends of user relationship management in university library.The report further encapsulates the evolving trends in library-user relationship management,focusing on aspects such as strategic planning,service expansion,trust building,and user engagement.It serves as a valuable guide for fostering and evolving the relationships between academic libraries and their users.
NETL
NSTL
维普
万方数据
