Design of Cloud based Call Center Based on Dual Center Networking Solution
This paper explains the limitations of the traditional call center model,such as mutual independence on the network and uneven allocation of call resources.It adopts a cloud based call center system,especially the solution combined with CTIPool technology,which can solve these problems.It forms a network call center through networking,achieving call distribution,resource sharing,and load balancing across the entire network,thus realizing the concept of"one point access,full network service".
communication engineeringcloud call centerdual center networkinghome seating
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