首页|基于VoLTE和IVVR的视频客服系统设计与实现

基于VoLTE和IVVR的视频客服系统设计与实现

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阐述结合视频客服技术平台与VoLTE技术,可以实现传统后台客服与视频服务的融合,这种整合方式优化了服务流程.探讨基于VoLTE和IVVR的视频客服系统的设计及实现路径.
Design and Implementation of Video Customer Service System Based on VoLTE and IVVR
This paper describes how combining video customer service technology platform with VoLTE technology can achieve the integration of traditional backend customer service and video services.This integration method optimizes the service process.It explores the design and implementation path of a video customer service system based on VoLTE and IVVR.

video customer serviceVoLTEIVVRsame screen sharing

陈本权、王春竹、陈鹏

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烟台海颐软件股份有限公司,山东 264000

视频客服 VoLTE IVVR 同屏共享

2024

电子技术
上海市电子学会,上海市通信学会

电子技术

影响因子:0.296
ISSN:1000-0755
年,卷(期):2024.53(7)