The Value Co-creation Mechanism of Multi-stakeholders in Smart Product Service System:Exploratory Case Study Based on Lepu Medical
In the increasing trend of China's aging population and industrial digital servitization,medical equipment manufacturing enterprises provide smart medical devices to patients,can help alleviate doctor-patient tension and achieve value co-creation with the participation of multi-stakeholders.To reveal the value co-creation mechanism of multi-stakeholders in smart product service system,this article takes Lepu Medical as the case study object,using the service ecosystem theory,value create theory and social interaction theory,extract the value co creation model and internal logic of intelligent medical devices applied to multiple stakeholders.The study has found that the smart medical devices are the carrier of the realization of multi-stakeholders value co-creation,the data extracted by the smart medical devices is the object of the realization of multi-stakeholders value co-creation,the multilateral symbiosis model is the guarantee of the realization of multi-stakeholders value co-creation.
smart product service systemsmart healthcarevalue co-creationstakeholder interaction
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