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人与AI协同对组织学习的影响机制研究——探索与利用学习的视角

The influence mechanism of human-AI collaboration on organizational learn-ing:The exploratory and exploitative perspectives

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人工智能(AI)的快速发展使人类不再是组织唯一的知识生成主体,如何通过人与AI的协同学习以适应数字经济的环境变化,成为当前和未来学界与业界的前沿议题.本研究聚焦人与AI协同的新型组织学习,探究AI的引入对组织学习的影响机制.基于多主体建模与仿真方法研究发现:首先,AI的引入对组织学习具有显著影响.一方面会在AI的专业维度替代组织的利用式学习,另一方面会在AI的专业维度减少组织的探索式学习需求;其次,AI的学习能力对组织知识水平的影响呈非线性特征.组织以利用式学习为主时,随着AI的学习能力增强,组织知识水平增长幅度会逐渐减缓;组织以探索式学习为主时,只有较高学习能力的AI才能提升组织的知识水平,但会减少组织成员知识的独特性;最后,环境的不确定程度对人与AI的协同学习具有显著影响.在高不确定的场景中,高学习能力AI与组织成员存在一定的互补效应,一方面,AI快速产生高质量知识,另一方面,组织成员快速利用AI产生的知识并转化为组织惯例,以应对环境挑战.本研究突破人类是组织中唯一学习主体的隐含假设,通过仿真揭示人与AI协同对组织学习的影响机制,为推动数字经济时代的组织学习创新实践提供启示.
The rapid development of artificial intelligence(AI)means that humans are no longer the only sub-ject of knowledge generation,so how to achieve effective collaborative learning between humans and AI be-comes a focal issue.In the practice of human-AI synergy to achieve organizational learning,this paper ex-plores the impact mechanism of adding AI on the existing organizational learning approach.Based on a multi-subject modeling and simulation approach,the paper finds that:1)When environmental dynamics are not taken into account,high-learning-ability AI has a substitution effect of on organizational members.On the one hand,the exploratory learning needs of organization members are weakened,and on the other hand,the ex-ploitative learning of organization is replaced.2)The degree of collaboration between human and AI has a nonlinear effect on organizational knowledge level.When the organization is dominated by exploitative learn-ing,the growth rate of organizational knowledge will slow down gradually as the synergy degree increases.When the organization is based on exploratory learning,only a higher degree of collaboration can improve or-ganizational knowledge.3)In the scenarios of high uncertainty,high-learning-ability AI has a complementary effect with organization members.The improvement of the organization's knowledge level depends on more ex-ploratory learning by the organization members,and the new knowledge generated by the cooperation between the organization members and AI needs to be quickly transformed into the organization's routine.This paper breaks through the implicit assumption that human is the only learner in an organization,and reveals the char-acteristics and rules of collaborative learning between human and AI in different scenarios based on simulation,which provides enlightenment for promoting the rational allocation of scarce resources and the improvement of organizational learning performance in the era of digital economy.

human-AI collaborationorganizational learningartificial intelligencenumerical simulation

吴小龙、肖静华、吴记、邓弘林

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中山大学商学院,深圳 518000

中山大学·深圳创新创业与科技金融研究中心,深圳 518000

中山大学管理学院,广州 510000

同济大学管理高等研究院,上海 200000

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人与AI协同 组织学习 人工智能 仿真模拟

国家自然科学基金资助项目国家自然科学基金资助项目国家自然科学基金资助项目国家自然科学基金资助项目国家自然科学基金资助项目国家自然科学基金资助项目

722022447203200972322020720712187227210972132005

2024

10.19920/j.cnki.jmsc.2024.09.002

管理科学学报
天津大学 国家自然科学基金委员会管理科学部

管理科学学报

CSTPCDCSSCICHSSCD北大核心
影响因子：2.573
ISSN：1007-9807
年,卷(期)：2024.27(9)