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旅游景区形象对顾客忠诚的影响研究

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采用文献回顾和定性研究相结合的方法,提出了旅游景区形象4维度测量模型。基于此,建立了旅游景区形象各维度对顾客忠诚的作用机制模型.数据研究表明:(1)笔者开发的旅游景区形象量表具有较好的信度水平、整体拟合优度、收敛效度、判别效度,它包括风景与卫生、景区价格、景区服务、基础设施等4个结构维度;(2)旅游景区形象各维度对顾客忠诚存在不同的作用机理与影响效应.
The Effects of Tourist Attractions Image on Customer Loyalty
Combined the review of related literature with the qualitative research, the four-dimension measurement model of tourist attractions image is proposed. And the structural model of each dimension of tourist attractions image affecting relationship among value, satisfaction and loyalty is constructed. Empirical results indicate that: (1)the measurement model of tourist attractions image which includes landscape and health, tourist attractions price, tourist attractions service, infrastructure has been ac- ceptable levels of reliability, overall fit, convergent validity, discriminant validity; (Z)Each dimension of tourist attractions image has different effects on the customer's value-satisfaction-loyalty.

tourist attractions imageperceived valuecustomer satisfactioncustomer loyalty

邱宏亮、吴雪飞、钱正英

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中国旅游研究院旅游标准化研究基地,浙江杭州311231/浙江省旅游发展研究中心旅游营销与策划研究所,浙江杭州311231/浙江旅游职业学院工商管理系,浙江杭州311231

浙江旅游职业学院工商管理系,浙江杭州311231

浙江旅游职业学院旅行社管理系,浙江杭州311231

旅游景区形象 感知价值 顾客满意 顾客忠诚

浙江省民生调研协作攻关课题浙江旅游职业学院常规重点课题浙江旅游职业学院青年教师重点课题浙江旅游职业学院青年教师一般课题

2011XN27ZOlOZD0320lOQN012011QNYBOI

2012

桂林旅游高等专科学校学报
桂林旅游高等专科学校

桂林旅游高等专科学校学报

影响因子:0.735
ISSN:1008-6080
年,卷(期):2012.5(1)
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