首页|影响者生成内容对消费者参与行为的影响研究

影响者生成内容对消费者参与行为的影响研究

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作为企业品牌营销的重要手段,社交媒体影响者营销为品牌传播带来巨大流量.本研究基于详尽可能性模型和说服知识模型,利用社交媒体平台真实数据,探究了影响者生成内容的四个核心因素对消费者参与行为的影响.结果表明,影响者生成内容的形式、内容享乐价值、推广激励及推广意图对消费者参与行为有显著的直接影响,即影响者发布以视频形式、高享乐价值、有推广激励或以品牌宣传为意图的推广内容更能激发消费者的点赞、评论和转发行为.此外,推广意图起着显著的调节作用,即当推广意图是品牌宣传时,视频形式(vs.图文形式)或有推广激励(vs.无推广激励)的影响者生成内容更能激发消费者的评论和转发行为,而当推广意图是销售转化时,高享乐价值(vs.低享乐价值)的影响者生成内容更能激发消费者的评论行为.
The Impact of Influencer-generated Content on Consumer Engagement
As an essential tool for corporate brand marketing,social media influencer marketing brings significant traffic to brand com-munication.Based on the Elaboration Likelihood Model and the Persuasion Knowledge Model,this study utilizes real data from social media platforms to investigate the impact of four core factors of influencer-generated content on consumer engagement behavior.The re-sults reveal that the format of influencer-generated content,contents'hedonic value,campaign incentives,and campaign intent all have significant direct effects on consumer engagement behavior.Specifically,influencer-generated content presented in video format,with high hedonic value,campaign incentives,or brand-promoting intention,is more likely to elicit consumers'likes,comments,and sha-ring behavior.These effects are further moderated by campaign intent.Specifically,posts using videos(vs.text-image)and campaign in-centives(vs.no incentives)are more effective in generating comments and sharing behavior when the intent is to promote brand,where-as posts high in hedonic value(vs.low hedonic value)are more effective in generating comments when the intent is to increase trials.

influencer marketingconsumer engagementinfluencer-generated contentcampaign intent

张红红、宫秀双、陆佳雯

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江南大学商学院,无锡 214122

重庆大学经济与工商管理学院,重庆 400044

阿里巴巴集团,杭州 311121

影响者营销 消费者参与 影响者生成内容 推广意图

国家自然科学基金国家自然科学基金

7210208972002083

2024

管理评论
中国科学院研究生院

管理评论

CSTPCDCSSCICHSSCD北大核心
影响因子:1.801
ISSN:1003-1952
年,卷(期):2024.36(5)
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