合纵连横:客户集中度、耦合协调度与企业绩效
Vertically and Horizontally:Customer Concentration,Coupling Coordination Degree and Firm Performance
史金艳 1余聪慧 1李延喜1
作者信息
- 1. 大连理工大学经济管理学院,大连 116024
- 折叠
摘要
本文从供应链纵向链条关系上探讨了客户集中度对企业绩效的影响,并讨论了横向链条关系上客户与客户之间的互动配合与竞争胁迫关系的调节作用.基于沪深A股上市公司及其主要客户数据的实证结果表明,客户集中度与企业绩效之间呈倒U型曲线关系,且该关系在非国有企业中更明显.进一步地,本文从主要客户购买行为的视角构建了客户耦合协调度指标,发现客户耦合协调度的提高会增强客户适度集中与企业绩效之间的正向关系及客户过度集中与企业绩效之间的负向关系.本文深化了客户集中度影响企业绩效的机制研究,为多角度阐释供应链中主体关系对企业绩效的影响提供了经验证据.
Abstract
This research explores the impact of customer concentration(CC)on firm performance from the perspective of vertical supply chain,and further discusses the moderating effect of the coordinate interaction and competitive coercion between customers from the per-spective of horizontal supply chain.Based on the data of Shanghai and Shenzhen A-share listed companies and their top five customers,the empirical results show an inverted U-shaped relationship between CC and firm performances,which is more pronounced in non-stateowned enterprises.Furthermore,we build a set of customer coupling coordination degree metrics from the perspective of major cus-tomers'purchasing behavior,and find that the inverted U-shaped relationship between CC and firm performance is strengthened by cus-tomer coupling coordination degree.In other words,the improvement of customer coupling coordination degree will strengthen both the positive relationship between moderate concentration and firm performance and the negative relationship between over-concentration and firm performance.This paper deepens the research into the mechanism of how CC influences firm performance,and provides empirical evidence for explaining the impact of principal relationship in supply chain on firm performance from multiple perspectives.
关键词
客户集中度/耦合协调度/企业绩效/倒U型Key words
customer concentration/coupling coordination degree/firm performance/inverted-U shape引用本文复制引用
出版年
2024
NETL
NSTL
万方数据