首页|算法逻辑下零工工作者的情绪劳动策略选择

算法逻辑下零工工作者的情绪劳动策略选择

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依据工作要求-资源模型,通过分析收集到的352名零工工作者3个时点的问卷数据,探讨零工工作者感知算法评估约束对其情绪劳动策略(浅层扮演和深层扮演)的作用关系.研究结果发现,感知算法评估约束能够通过影响零工工作者的交互性心理紧张对其浅层扮演产生正向影响,对其深层扮演产生负向影响;在线社群支持削弱了感知算法评估约束到交互性心理紧张的正向关系;同时,也负向调节了交互性心理紧张在感知算法评估约束和两种情绪劳动策略间的中介作用.
Emotional Labor Strategies of Gig Workers under Algorithmic Logic
Based on the Job Demands-Resources model,this study analyzes questionnaire data col-lected at three different time points from 352 gig workers.It explores the impact of gig workers'per-ceived algorithmic evaluation and constraints on their emotional labor strategies(surface acting and deep acting).The results finds that perceived algorithmic evaluation and constraints positively influ-ence gig workers'interactional psychological strain,leading to a positive effect on their surface acting and a negative effect on their deep acting.Online community support weakens the positive relationship of perceived algorithmic evaluation and constraints to interactional psychological strain.Furthermore,it also negatively moderates the mediating role of interactional psychological strain between perceived algorithmic evaluation and constraints and the two types of emotional labor strategies.

gig workersperceived algorithmic evaluation and constraintsinteractional psycho-logical strainonline community supportemotional labor

张志朋、闻效仪、钱智超、高雪原、裴嘉良

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中国劳动关系学院劳动关系与人力资源学院

华南理工大学工商管理学院

零工工作者 感知算法评估约束 交互性心理紧张 在线社群支持 情绪劳动

国家自然科学基金中央高校基本科研业务费专项中国劳动关系学院青年学术创新项目教育部人文社会科学研究项目

7220222423ZYJS00223YJC630045

2024

管理学报
华中科技大学

管理学报

CSTPCDCSSCICHSSCD北大核心
影响因子:1.38
ISSN:1672-884X
年,卷(期):2024.21(3)
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