Research on the Influence of Different Communication Styles on the Psychology of Outpatients Doctors
Objective To explore the impact of the outpatient experience communication and GLTC(Goodwill,Li-stening,Talking,Cooperation)communication in outpatient clinics on doctors communication psychology,and provide reference for improving outpatient doctor-patient communication.Methods 15 doctors communicated with 30 pa-tients in two ways in the medical humanities ability laboratory,followed up and filled out related emotional scales and questionnaires throughout the process.Mann-whitney test was performed on the data to compare whether there were differences in mood between doctors at different time points.Results After the doctors used the outpatient GLTC communication method,most of the emotional score distribution was significantly lower than the outpatient personal experience communication(P＜0.05);the doctofs need for the patient focused on the patient's cooperation with the doctor in the practice;the experts rated higher score for the doctor with the outpatient GLTC communication skills than the communication with outpatient experience(P＜0.05).Conclusion After personal experience communication in outpatient clinics,doctors'negative emotions fluctuate greatly.After outpatient GLTC communication,doctors'negative emotions decrease.Doctors should pay attention to controlling anger in doctor-patient communication.Doctors,patients,and experts all reflect that the outpatient GLTC communication method is effec-tive.In the future,it is necessary to appropriately reduce the work pressure of outpatient doctors in light of the actual situation of outpatient clinics.
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