Correlation Between Power Supply Reliability and Customer Satisfaction
The research of power supply reliability and customer satisfaction is one of the best means to set up the service-oriented consciousness,and effectively optimize power supply investment.At present power grid investment focuses on the reliability optimization; therefore,establishing favorable relation between customer satisfaction and power supply reliability can be helpful to make differentiated investment strategies.Use analytic hierarchy process (AHP) to formulate the model for customer satisfaction evaluation; apply the method of piecewise cubic Hermite interpolation to fit the curve of customer satisfaction types and reliability; adopt k-average clustering analysis method for a scattered graph clustering analysis.Finally the curves of customer satisfaction and outage time and frequency are achieved.
power supply reliabilitycustomer satisfactioninterpolationK-average clustering analysis method
NETL
NSTL
万方数据
维普
