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社区团购服务对消费者持续使用意愿的影响研究

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基于服务主导逻辑理论和SOR理论,构建研究模型并设计调查问卷,利用SPSS和AMOS软件对293个样本数据进行处理,分析了社区团购服务对消费者持续使用意愿的影响.研究结果表明:商品服务、系统服务和团长服务均正向影响消费者的感知价值,感知价值正向影响消费者对社区团购的使用意愿.同时从商品服务、系统服务及团长服务三个维度提出相应的发展对策,为社区团购平台的发展提供参考.
Research on The Influence of Community Group Buying Services on Consumers'Willingness to Continue Using
Based on the service-oriented logic theory and SOR theory,this paper constructs a research model and designs a questionnaire,uses SPSS and AMOS software to process 293 sample data,and analyzes the impact of community group-buying services on consumers'willingness to continue using them.The results show that commodity service,system service and leader service all positively affect consumers'perceived value,and perceived value positively affects consumers'willingness to use community group-buying.At the same time,from the three dimensions of commodity service,system service and leader service,the corresponding development countermeasures are put forward to provide reference for the development of community group-buying platform.

Community Group BuyingServicesContinue Intention

张李明

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南京理工大学紫金学院,江苏 南京 210023

社区团购 服务 持续使用意愿

2024

对外经贸
黑龙江省对外贸易经济合作研究所 黑龙江省国际经济贸易学会

对外经贸

CHSSCD
影响因子:0.394
ISSN:2095-3283
年,卷(期):2024.(11)