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ChatGPT对物流行业发展的影响分析

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传统物流业在订单处理、仓储管理、货物运输配送和客户服务等环节存在污染排放量大、成本高昂及效率低下等诸多问题.生成式人工智能ChatGPT可有效帮助物流行业各环节解决现存问题,如释放生产力潜能、重塑生产关系框架、推动行业转型升级和产业模式创新,但也会带来失业、人员结构和经营模式变革、法律纠纷、行业竞争壁垒增加等多项挑战.对此,文章提出,未来物流行业发展应在企业层面坚持自主技术研发与组织结构优化并行,在政府层面坚持政策支持与法规约束并行,在个体层面坚持融入浪潮与明确风险并行,并充分发挥各条路径间的协同效应来加以应对.
Analysis of the Impact of ChatGPT on the Development of Logistics Industry
The traditional logistics industry has many problems such as large pollution discharge,high cost and low efficiency in order processing,warehouse management,cargo transportation and distribution and customer service.Generative artificial intelligence ChatGPT can effectively help to solve existing problems in all aspects of the logistics industry,such as releasing productivity potential,reshaping the framework of production relations,promoting industry transformation and upgrading and industrial model innovation,but it will also bring many chal-lenges such as unemployment,personnel structure and business model changes,legal disputes,and increasing in-dustry competition barriers.In this regard,the paper proposes that the future development of the logistics industry should adhere to the parallel of independent technology research and development,and organizational structure optimization at the enterprise level,adhere to the parallel of policy support and regulatory constraints at the gov-ernment level,adhere to the parallel of integration into the wave and clear risks at the individual level,and give full play to the synergistic effect between various paths.

ChatGPTlogistics industrygenerative artificial intelligence

杨力、陈齐萌、朱俊奇

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安徽理工大学 经济与管理学院,安徽 淮南 232000

ChatGPT 物流行业 生成式人工智能

安徽省高等学校科学研究重大项目

2023AH040152

2024

安徽理工大学学报(社会科学版)
安徽理工大学

安徽理工大学学报(社会科学版)

CHSSCD
影响因子:0.233
ISSN:1672-1101
年,卷(期):2024.26(2)
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