The actor network model is integrated into the design of community senior education services to build a community senior education service system with better experience.The questionnaire and interview methods are used to obtain the original needs of users for education services,classify and integrate the o-riginal needs according to functional attributes,analyze the demand gaps of community senior education services using the four quadrant diagram,and use the actor network model as the basic framework to sort out the service elements and stakeholder relationships that constitute the demand for community senior ed-ucation services.The design direction of community senior education service system is proposed,and rele-vant tools such as service system diagram and service blueprint are applied to sort out the relationship a-mong the actors and output the design plan of community senior education service platform.Analyzing the interaction between human and non-human subjects in community senior education service design from the perspective of actor network theory and improving the experience of senior citizens'participation in com-munity education services is of great significance to the construction of contemporary community senior ed-ucation service system.
关键词
社区老年教育/行动者网络模型/服务设计/服务需求
Key words
community senior education/actor network model/service design/service demand
维普
万方数据