Research on Demands for Smart Medical Service for Home-based Elderly Patients with Chronic Diseases
Objective To explore the demand for smart medical services for the home-based elderly pa-tients with chronic diseases,and to analyze the relationship between demand realization and user satisfac-tion.Methods Recruitment method was used to select 299 home-based patients with chronic diseases in Changchun City as the research objects.The mixed research method,general information research and semi-structured interviews were used to understand the current status of self-management and health service needs of home-based patients with chronic diseases.The Kano model was used to classify and prioritize the needs.Finally,with the design method of the product service system,a new model of smart medical prod-ucts with consistent delivery of products and services was constructed.Results Demand indicators 3,4,and 9 were classified as must-be attributes;Demand Indicators 1,5,and 8 were classified as one-dimensional attributes;Demand Indicators 7,10,11,13,and 14 were classified as attractive attributes;and Demand Indi-cators 2,6,12,and 15 were classified as indifferent attributes.Conclusions Smart medical services for home-based patients with chronic diseases should develop and innovate the needs with attractive attributes and objectively analyze and optimize the needs of indifferent attributes after maintaining and improving the needs of must-be and one-dimensional attributes,so as to improve the user experience and service quality of smart medical products for the home-based patients with chronic diseases.
home-based elderly patient carepatient with chronic diseasessmart healthcareproduct service system
NETL
NSTL
万方数据
维普
