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基于服务设计的老年人智能药箱设计

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药物不依从不仅影响老年人的健康幸福,还会增加医疗费用.从用户需求的角度出发,融合服务设计方法,开发一个涉及从处方到用药的整个过程的智能药箱方案,从而提高老年人的服药依从性和主动性.通过用户访谈、用户画像、用户流程图和服务蓝图等多种服务设计工具,以深入理解老年人的需求和行为模式,获取老年用户在药物管理方面的偏好、习惯和障碍的见解以及描绘老年人在日常生活中管理药物的过程.智能药箱不仅具有个性化的提醒和直观的界面,还提供确保正确的剂量、及时警报、跟踪用药计划等功能,能够显著提高老年人的服药依从性和主动性.通过服务设计流程,分析老年人对家庭智能药箱的特殊需求,并关注用户心理因素,从用户的视角出发进行设计实践.
Design of Smart Medicine Cabinet for the Elderly Based on Service Design
Non-adherence to medication regiments not only adversely impacts the health and well-being of the elderly population,but also increases associated medical costs.This study approached the problem from the perspective of user needs and employed service design methodologies to develop a smart medication management solution.The proposed solution encompasses the entire process from prescription to medication consumption.By enhancing elderly individuals'compliance and proactivity in taking their prescribed medications,the solution aims to address this critical issue.Various service design tools,such as user interviews,personas,flow diagrams,and service blueprints,were utilized to deeply understand the needs,behaviors,preferences,habits,and barriers faced by the elderly in managing their medications within their daily lives.The smart medicine cabinet features personalized reminders,intuitive interfaces,and functional-ities to ensure correct dosage,provide timely alerts,and track medication plans.These features are designed to signifi-cantly improve medication adherence and initiative among the elderly population.Through the service design process,the special needs of the elderly for a home-based smart medicine management solution were analyzed,with particular at-tention paid to user psychological factors.The design was approached from the perspective of the user to address this crit-ical healthcare challenge effectively.

smart medicine cabinetservice designthe elderlymedication adherence

栗艺华、王华

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南京林业大学家居与工业设计学院,南京 210037

智能药箱 服务设计 老年人 服药依从性

2024

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中国家具工业信息中心 中国家具协会

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ISSN:1000-4629
年,卷(期):2024.45(6)