摘要
研究城市老年用户出行链模型、出行社交共享网与出行共享服务触点,在产品层提出面向"老年驾驶者"和"老年乘坐者"的交通工具设计新方法和服务设计新理念;在系统层构建基于交通出行链的融合适老"产品—信息—场景—服务"一体化的共享出行设计提案,依附出行链上的服务触点,打通传统出行服务、就医服务、社交服务的行业壁垒,实现无缝对接、畅行到达、全程愉悦的"老有所行"新体验;在策略层形成对面向政府机构、企业研发、设计教育的服务设计新路径、新策略和新方法.立足中国国情,为发展具有中国特色的老龄出行服务解决方案提供理论参考和实践支持.
Abstract
This study explores the travel chain model,travel social sharing network,and travel sharing service touchpoints of urban elderly users.It proposes new transportation design methods and service design concepts for"elderly drivers"and"elderly passengers"at the product level.At the system level,a shared travel design proposal is developed based on the travel chain,integrating"products-information-environment-services"for the elderly.This design leverages service touchpoints along the travel chain to bridge gaps between traditional travel services,medical services,and social services,achieving a seamless connection,smooth travel,and an enjoyable"elderly mobility"experience.At the strategic level,new paths,strategies,and methods of service design for government agencies,corporate R&D,and design education are formed.Based on China's national conditions,the study provides theoretical reference and practical support for the development of elderly travel service solutions with Chinese characteristics.
维普
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