The outpatient clinic is the window of the hospital, and the guide nurses are the image of the outpatient clinic .They are responsible to provide accurate and timely triage, answer the questions and guid patients, which looks simple but not easy to do.In addition to the need for solid basic medical knowledge and basic skills, the guide nurse is more to empathize, from the patient''s point of view, for the patient''s sake, for the patient''s anxious, to solve the patient''s needs, for the patient to solve practical difficulties, therefore, the guide nurse plays a very important role in the patient''s visit.
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