The investigation and countermeasures of active listening ability for internal medicine nursing staff
Objective:Through the investigation of active listening ability for internal medicine nursing staf ,found out the related factors that af ect listening ability and put forward the corresponding measures to improve the quality of nursing.Methods:Questionnaire test was conducted among 200 internal medicine nurses by listening quotient scale test.Result:The nurse’s active listening ability was no statistical dif erences in dif erent departments and dif erent degree,and was statistical dif erences in dif erent titles.Conclusion:The active listening ability for Low title of nursing staf was lower than high title of nursing staf .Nursing management personnel needed to strengthen the nurse's listening ability,optimized the nursing process,let nurses have more time to listen to the voices of patients and imG proved patient satisfaction.At the same time,the nursing staf should strengthen their own learning to improve the ability of listening.
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