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持续质量改进在血站采血护理中的应用研究

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目的::研究持续质量改进在血站采血护理中的应用,为改进采血工作提供可参考依据。方法:成立质量改进小组,查找采血站护理中的问题,总结、分析问题后得出可实施方案,改进采血站护理服务。结果:采血护理工作中,存有患者候诊时间较长、样本质量问题以及服务态度患者不满意。质量改进前,采血93434人次,患者满意度为80.65%,样本质量:样本溶血178管,样本凝固199管,血样差错105管;质量改进后,采血102348人次,未出现样本质量问题。结论:调查采血站采血护理工作质量,分析总结问题,制定、落实改进制度,有利于提高患者满意度和样本质量。
Continuous quality improvement in the application of blood stations in pursuance of nursing research
Objective:Study on the application of continuous quality improvement in blood to care,to improve the blood sampling reference.Methods:The establishment of quality improvement team,nursG ing problems find blood station,summary,analysis problem is obtained after the implementation,improvement of blood station of nursing service.Result:Blood in the nursing work,being longer waiting time patients,sample quality and the patients were not satisfied with the service attitude.Quality improvement,blood 93434 times,patient satisfaction was 80.65%,the sample quality:sample hemolysis 178 tubes,199 tubes of blood sample solidification,error 105 pipe;quality improvement,blood 102348 times,no sample quality problems.Conclusion:Survey sampling nursing quality blood station,analyze probG lems,formulate,implement the improved system,improving the satisfaction degree of patients and quality of samples.

Continuous quality improvementBloodBlood nursingApplication

邓小湄

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山东烟台市中心血站 烟台 264003

持续质量改进 血站 采血护理 应用

2015

健康之路
广东省医学会 中国保健协会

健康之路

ISSN:1671-8801
年,卷(期):2015.(2)
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