摘要
目的：：研究持续质量改进在血站采血护理中的应用，为改进采血工作提供可参考依据.方法：成立质量改进小组，查找采血站护理中的问题，总结、分析问题后得出可实施方案，改进采血站护理服务.结果：采血护理工作中，存有患者候诊时间较长、样本质量问题以及服务态度患者不满意.质量改进前，采血93434人次，患者满意度为80．65％，样本质量：样本溶血178管，样本凝固199管，血样差错105管；质量改进后，采血102348人次，未出现样本质量问题.结论：调查采血站采血护理工作质量，分析总结问题，制定、落实改进制度，有利于提高患者满意度和样本质量.
Abstract
Objective:Study on the application of continuous quality improvement in blood to care,to improve the blood sampling reference.Methods:The establishment of quality improvement team,nursG ing problems find blood station,summary,analysis problem is obtained after the implementation,improvement of blood station of nursing service.Result:Blood in the nursing work,being longer waiting time patients,sample quality and the patients were not satisfied with the service attitude.Quality improvement,blood 93434 times,patient satisfaction was 80.65%,the sample quality:sample hemolysis 178 tubes,199 tubes of blood sample solidification,error 105 pipe;quality improvement,blood 102348 times,no sample quality problems.Conclusion:Survey sampling nursing quality blood station,analyze probG lems,formulate,implement the improved system,improving the satisfaction degree of patients and quality of samples.
NETL
NSTL
万方数据