In the context of increasingly fierce competition in the banking industry,service quality has become the core competitiveness,and big model technology,as one of the most advanced digital means,is profoundly transforming the service mode of commercial banks by virtue of its powerful data processing,predictive analysis and intelligent decision-making capabilities.Big model technology shows its unique value in intelligent custom-er service,credit risk management,intelligent office and other scenarios,which not only helps banks optimize operational efficiency and customer experience,but also provides them with new advantages in market competi-tion.However,in practical application,banks still need to face the problems of inaccuracy risk,systematic bias,privacy security,and insufficient computing power,which seriously affect the practical application effect of big models and the service capability of banks.Through a systematic analysis of the current status of the application of big model technology in the banking industry,the article explores its role in improving service quality and op-timizing business processes,and proposes practical strategies to address the existing problems.The study aims to provide theoretical guidance and practical suggestions for commercial banks to better utilize big model technolo-gy in digital transformation.
关键词
大模型技术/商业银行/智能化服务/风险管理/数据安全
Key words
Big model technology/Commercial banks/Intelligent services/Risk management/Data security
维普
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