Bus operation efficiency and service quality:a review
The scientific assessment of the levels of bus service is a prerequisite for optimizing bus system performance,as it provides directions for policy formulation and guiding improvements in management measures.The assessment has significant importance in promoting the prioritized devel-opment of public transport.As the overall level of the bus system is not fully shown because of the single evaluation dimension,this study introduced the latest domestic and international research on the operational efficiency,operational service quality,satisfaction,and intelligence of bus systems.The study discussed the scientific challenges in evaluating bus operational efficiency and service quality,covering aspects such as the optimization of timetables,selection of efficiency evaluation metrics,reduction of metric subjectivity,definition of target groups,and selection of research per-spectives.It categorized and outlined the content and models used to evaluate bus operation efficien-cy and operational service quality.When evaluating operational efficiency,the focus is on metrics re-lated to bus lines and networks,whereas the evaluation of operational service quality focuses on met-rics associated with infrastructure.Satisfaction evaluation primarily incorporates metrics related to passengers,whereas data processing and information service capabilities are primarily considered when evaluating intelligence.This study analyzed the similarities and differences in metric selection across various evaluation dimensions and explored the impact of the interaction between crossed met-rics on the comprehensive evaluation of the system.Finally,the following directions for future re-search are proposed.When building a bus service evaluation system,the enterprises,governments,and passengers should be considered to enhance the completeness of the evaluation system.During the evaluation process,it is necessary to emphasize the characteristics of multimode transportation.Factors such as system collaboration,networking,and intelligence should serve as key metrics.In ad-dition,it is crucial to consider the regional characteristics of the city and the features of travel de-mand.In alignment with technological innovation and industry development trends,corresponding metrics need to be constructed for diversified bus operation modes,such as community buses,barrier-free buses,demand-responsive buses,public transport emergency service levels,and green travel.
urban trafficbus service evaluationreviewoperation efficiencyservice qualitysatis-factionintelligence
万方数据
维普
