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大数据驱动的快消品终端拜访"云-边"联动决策与优化

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随着我国的快消品消费市场快速增长,快消品公司的终端拜访成本显著增加,同时终端拜访场景面临着终端信息的实时获取、动态的决策与客户需求动态响应的问题.提出针对快消品终端拜访问题的"云边联动信息架构",设计"动态云边联动机制",同时结合深度强化学习算法优化系统决策.经试验仿真结果表明,有效地减少终端拜访人员的在途里程数.针对快消品终端拜访场景,能有效地提高公司终端拜访人员的服务水平,维系客情关系,从而达到提高销量、提升订单转化率等目的.
Big Data-driven FMCG Terminal Visits"Cloud-side"Based Decision-making and Optimization
With the rapid growth of consumer market of FMCG(Fast moving consumer goods),companys'terminal visit cost have increased significantly.At the same time,the terminal visit scene is faced with the problems of obtaining terminal information in real time,making dynamic decisions and responding to customer demand dynamically.The"dynamic cloud-side linkage information architecture"and"dynamic cloud-side linkage mechanism"for FMCG terminal visit problem is proposed.At the same time,the deep reinforcement learning algorithm is used to optimize the system decision.The simulation results show that it can effectively reduce the traveling mileage of terminal visitors.For the FMCG terminal visit scenario,it can effectively improve the terminal service level of enterprises,maintain customer relationship,so as to achieve the purpose of increasing sales volume and order conversion rate.

terminal visitslinkage decisionreinforcement learning

赵阔、王皂琦、潘臻信、潘扬华、张中飞、屈挺

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暨南大学智能科学与工程学院 珠海 519070

暨南大学信息科学技术学院 广州 510000

暨南大学物联网与物流工程研究院 珠海 519070

暨南大学管理学院 广州 510000

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终端拜访 联动决策 强化学习

"广东特支计划"本土创新创业团队项目(2019)国家自然科学基金广州市创新领军团队项目(2018)中央高校基本科研业务费专项

2019BT02S5935187525120190901000611618401

2024

机械工程学报
中国机械工程学会

机械工程学报

CSTPCD北大核心
影响因子:1.362
ISSN:0577-6686
年,卷(期):2024.60(6)
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