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基于竞争图谱的供电服务工单派发方法

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随着电网公司供电所数字化工作开展的逐渐深入,准确分派供电所工单的重要性日益增加。为解决供电所工单类型多、分配准确率低的问题,提出了一种基于竞争图谱的供电服务工单派发方法。首先,通过自然语言处理进行供电所多类型工单的整合,消除重复工单;其次,提取供电员工的工作状态,判断其是否具有接单条件;在此基础上,采用竞争图谱进行最优供电服务工单派单分析,并将按竞争积分进行派单。所提算例在供电所中的仿真工单派发准确率为 99。1%,该方法能有效提升供电服务工单派发准确率。
Distributing Method of Power Supply Service Work Order based on Competition Map
With the gradual deepening of the digital work of the power supply station of the power grid company,the importance of accurately assigning the work orders of the power supply station is increasing.In order to solve the problem of many types of work orders and low allocation accuracy in power supply stations,a work order distribution method for power supply service based on competi-tion map is proposed.First,integrate multiple types of work orders in the power supply station through natural language processing to eliminate duplicate work orders;second,extract the working status of power supply employees to determine whether they have the conditions to accept orders;on this basis,use the competition map to optimize power supply service work order dispatch analysis,and dispatch orders based on competitive points.The calculation example proposed in this paper has an accuracy of 99.1%in the distribution of simulated work orders in the power supply station.This method can effectively improve the accuracy of dispatching work orders for power supply services.

competition mappower service work orderwork order dispatchnatural language pro-cessingwork status

肖建飞、杜平、颜涛、陈卓、宋之光

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四川中电启明星信息技术有限公司,610074,成都

竞争图谱 供电服务工单 工单派发 自然语言处理 工作状态

国家重点研发计划项目

2021YFB2400500

2024

江西科学
江西省科学院

江西科学

影响因子:0.286
ISSN:1001-3679
年,卷(期):2024.42(1)
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