Research on the Demand of Cultural and Tourism Integration Services in Public Libraries
The user's demand for service mode and service experience is related to the user's loyalty and satisfaction with the cultural and tourism integration service of the public library.This paper constructs the influencing factors of the cultural and tourism integration mode and service experience demand of the public library.Us-ing questionnaire survey,Kano model and other methods,defines the attributes and priorities of users'needs for cultural and tourism integration methods and service experience requirements of the public library.It puts forward that public libraries should first meet basic needs,focus on meeting expected needs,try to meet the needs of charm,dynamically monitor the needs of no difference,and pay attention to the organic combi-nation of cultural and tourism integration methods and cultural tourism service experience needs.
cultural and tourism integrationpublic libraryKano modeluser needs
万方数据
维普
