Research on the Influencing Factors of Satisfaction with Smart Community Elderly Care Services:Taking Jinan City as An Example
This research aims to explore the influencing factors of smart community elderly care service satisfaction and strengthen the construction of community elderly care infrastructure.Based on the ACSI Model and the TAM Model,a structural equation model was constructed,and 332 elderly individuals in Jinan who has obtained smart community elderly care services were selected as research subjects.Empirical analysis was conducted from five aspects:service expectation,perceived ease of use,perceived usefulness,perceived quality,and perceived value.The research results indicate that service expectations,usefulness perception,quality perception,and value perception have a direct positive effect on service satisfaction;Service expectations,perceived usefulness,perceived quality,and perceived ease of use can indirectly and positively affect service satisfaction,while perceived ease of use can't affect service satisfaction directly.Finally,relevant policy recommendations are provided to the government and smart community elderly care service providers.
smart community elderly caresatisfactionACSI modelTAM model
NETL
NSTL
万方数据
