Research on the Impact and Mechanism of Diversity Climate on Employees'Service Innovative Behavior
Intense market competition and high homogeneity of service offerings make innovation crucial for the service industry.Frontline employees play a key role in driving innovation.However,the increasingly diverse workforce in Chinese enterprises may lead to internal conflicts,potentially hindering innovation.Based on the socially embedded model of thriving,this study analyzed data from 415 Chinese service employees,explored the relationship between diversity climate and frontline employees'service innovation behavior,and examined the mediating role of job prosperity.Combining the ancient Chinese concept of'Qiu Tong Cun Yi'(seeking common ground while reserving differences)with the modern Western theory of optimal difference,this study highlighted the importance of creating a human-centered inclusive and supportive work environment in practice to promote self-growth and innovation among diverse employees.
diversity climatethriving at worksocially embedded model of thrivingservice innovationQiu Tong Cun Yi
NETL
NSTL
万方数据
