首页|智慧社区养老服务水平满意度调查与提升策略研究

智慧社区养老服务水平满意度调查与提升策略研究

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随着我国人口结构老龄化的不断加深,智慧社区养老服务已成为新养老产业发展的主要导向.调查并提升智慧社区养老服务水平对于改善老年人的生活质量、保障老年人权益、促进社区发展和优化资源配置至关重要.为此,采用问卷调查法分析目前居民对智慧社区养老服务水平的满意度,并对满意度进行客观量化统计,进而提出改进策略.研究表明:(1)居民对生活类、情感类和医疗类养老服务水平的满意度(满分为5.0)分别为3.37、3.44和3.53,接近比较满意的水平;(2)从外出照顾、学习讲座、上门治疗等方面出发能够更为有效地提升智慧社区养老服务水平;(3)提升医疗服务水平对居民选择智慧社区养老服务的意愿影响最为明显.
Research on the Satisfaction Survey and Improvement Strategy of the Smart Community Pension Service Level
With the constantly deepening of the aging of China's population structure,smart community pension services have become the main orientation for the development of the new pension industry.Investigating and im-proving the level of smart community pension services is crucial to improve the quality of life of the elderly,protect their rights and interests,promote community development and optimize resource allocation.Therefore,this paper uses the questionnaire survey method to analyze the current residents'satisfaction with the level of smart community pension services,makes objective quantitative statistics on satisfaction,and then proposes improvement strategies.The results show that residents'satisfaction with the life,emotional and medical pension service level(The full score is 5.0)is 3.37,3.44 and 3.53,respectively,which is close to the satisfactory level,that the level of smart community pension services can be more effectively improved from the aspects of out-of-home care,lectures and home treat-ment,and that improving the level of medical services has the most obvious impact on residents'willingness to choose smart community pension services.

Smart communityPension serviceSatisfactionImprovement strategy

张炎、许祎诺、段晓红

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北方工业大学经济管理学院 北京 100144

智慧社区 养老服务 满意度 提升策略

2023 大学生创新创业训练计划

10805136023XN262-214

2024

科技资讯
北京国际科技服务中心 北京合作创新国际科技服务中心

科技资讯

影响因子:0.51
ISSN:1672-3791
年,卷(期):2024.22(2)
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